Conditions d'utilisation

Terms and conditions of Kaimok Design SL Shipping cost Free shipping on all orders to Spain (excluding the Canary Islands, Ceuta, Melilla). For delivery to the following countries: Germany, Austria, Belgium, Vatican City, France, Italy, Luxembourg, Netherlands, Portugal, United Kingdom, San Marino, free shipping for order over 70€ The rest of the destinations, the shipping costs will be indicated when placing the order and in advance of its confirmation. The shipping costs do not include in any case duties, taxes in the country of delivery or customs procedures, which will be borne by the customer. Delivery times For peninsular Spain and Portugal, orders will be delivered within approximately 2 to 4 days from the moment the order has been registered in our system. For the rest of different destinations in mainland Spain and Portugal, the delivery time is approximately 7 days. Orders over the weekend or holidays will be processed the next business day. In periods with special commercial actions (discount campaigns or events) or in vacation periods, the delivery time may be longer than indicated. In the event that the product is not available, we contact the customer to inform the expected date of receipt of the order. Track your order At all times you will know the state of your order. For this you will receive different communications: • An order confirmation email once you have placed the order and it has been integrated into our system. • A shipping confirmation email at the time the package has been delivered to our logistics operator and the tracking number so that you can know the status of the order from the logistics operator's control panel. The delivery is considered completed when the carrier has delivered the package to the recipient and the recipient signs the delivery receipt. The recipient must state any exception on the carrier's delivery note so that it is reflected. Returns & Exchanges The Kaimok Design Online Store works with the return and exchange policy indicated below. This policy can only be applied to a product purchased in the Lorena Canals online store. Changes If you want to exchange one product for another, you will have to make a return and then place a new order with the product you want to purchase. Returns In the case of not wanting a product, you have 14 calendar days to return it from the date of receipt. 1. You must contact our Customer Service department (kaimok@kaimok.com phone +34 666 737 130, Monday through Friday from 9am to 7pm, GMT + 1, your intention to make the return, specifying: • Order number and reason why you want to return the product. This information helps us to improve our service and our products. • Quantity and reference of the products to be returned. • Data for collection: name and surname of the person who placed the order, full collection address, contact telephone number and preferred collection time slot (we send the request to the transport company but we cannot guarantee that the carrier can adjust exactly to this strip). 2. The product must be in the original packaging in which it was received or in one of similar conditions. If there are several products to be returned, you must group all the items in a single package to facilitate the return. The cost of the return will be at your expense. 3. In the event that the return is due to a product defect, only when our warehouse confirms that it is indeed a product defect, the return costs will be borne by Kaimok 5. Once the products have been received and reviewed in our warehouse, during the next 10 business days the amount paid by the customer will be reimbursed, except for shipping costs (if it had been the case). The refund will be made through the same form of payment used when placing the order. 6. The product will be considered returned in perfect condition if, in addition to not showing any damage, it has the different labels with the product data and quality / care information. If one of these requirements is not met, the return cannot be accepted. 7. The return address is calle Venerables Vidal i Mico 25, 46891 Palomar, Spain